ABOUT US
A safe place to grow, supported
every step of the way
We provide quality housing and tailored support services to young adults transitioning into adulthood; helping them build stability, confidence, and a future they can be proud of.
Norbury · Streatham · South Norwood
Studios, 1–2 bed flats & shared houses
Dedicated key workers
WHAT WE STAND FOR
​
We started where the need was greatest
​
Our founders began their careers as secondary
school teachers, before moving into Pupil
Referral Units, colleges, and the Youth
Offending Service. Across every setting,
one pattern kept repeating: the young adults who
needed the most support were the ones with
the least stability at home.
​
That insight became a mission. We built Chass
Care; an organisation whose name says
exactly what it does.
C
Care
Genuine care for every young adult
we work with
H
Housing
Safe, good-quality homes in south London
A
S
S
And
Support
Practical, person-centered support services
Services
Tailored plans, regular check-ins, and key workers who listen
WHO WE SUPPORT
Built for young adults who need more than just a roof
We work with referral agencies, local authorities, and leaving care teams to
provide safe, supported accommodation for young adults across south London.
Young adults aged 18–25
Care leavers
Young adults transitioning out of the care system who need stable housing and consistent support as they build independent lives.
Pathway 3
Semi-independent
Moving on
Age range
18 to 25 years old. We accept
referrals for young adults
approaching their 18th birthday.
Vulnerable Young Adults
Those at risk of homelessness, exploitation, or who have faced trauma, mental health challenges, or family breakdown and need a safe base.
At-risk
Complex needs
Tailored support
Area covered
Norbury, Streatham, and South Norwood. Within the West London Alliance framework.
UASC
Unaccompanied Asylum-Seeking Young Adults who require culturally sensitive support, safe accommodation, and help navigating their next steps.
UASC
Section 17/20
Move-on support
Referral route
Via local authority placing teams, personal advisers, or directly through our office.
STAFF QUALIFICATIONS & SAFEGUARDING
Enhanced DBS checked
Every member of staff holds an enhanced Disclosure and Barring Service certificate, renewed regularly.
Safeguarding trained
All staff complete mandatory safeguarding training at Level 2 or above, with senior staff trained to Level 3.
Personal development plans
Every staff member has a training matrix and individual development plan, reviewed regularly by management.
NVQ qualified
Support staff hold or are working towards NVQ Level 3 in Health & Social Care, underpinned by ongoing CPD.
WLA FRAMEWORK
Chass Care operates within the West London Alliance commissioning framework, working alongside local authority placing teams to ensure safe, compliant, and high-quality placements.
WHAT PEOPLE SAY
"
Moving into my own flat felt impossible before Chass Care. My key worker helped me with everything; benefits, college enrolment, even just talking things through. For the first time I felt like someone actually had my back.
JM
James, 19
Chass Care resident, south London
"
As a placing social worker, I need to know a young adult will be safe and genuinely supported; not just housed. Chass Care always communicates well, responds quickly, and the quality of their properties is consistently good.
SR
Sarah R.
Leaving Care Personal Adviser, London Borough
HOW WE WORK
Continuous improvement
Every staff member has a training matrix and personal development plan. We hold ourselves to high standards.
Quality provision
Our homes are well-maintained, fairly sized, and managed by senior staff with real sector experience.
Listen first
Before any plan is made, we take the time to understand each young adult's situation, goals, and needs.
Invest in people
Self-development is encouraged at every level for our residents and our staff alike.
OUR JOURNEY
Teaching
Youth work
The gap
Today
Classroom to referral units
Careers began in mainstream secondary education before moving into specialist settings for excluded and at-risk young adults.
Colleges & Youth Offending Service
Broader roles across further education and statutory youth justice; building a picture of what young adults really need.
Identifying the missing piece
A consistent pattern emerged: the most vulnerable young adults lacked stable, supportive housing as they moved toward independence.
Year 2023 - Chass Care was born
An organisation that combines housing and human support; not one or the other, to give young adults a genuine foundation for adult life.
THE TEAM
Irem Jafer
NOMINATED INDIVIDUAL
​
Holds overall accountability for service quality, regulatory compliance, and this Statement of Purpose. Serves as the main point of contact for commissioning local authorities, liaises with key stakeholders, and ensures all governance obligations are met.
Regulatory compliance
Commissioner liaison
Keywork role
Nazim Jafer
REGISTERED SERVICE
MANAGER
Holds overall accountability for service quality, regulatory compliance, and this Statement of Purpose. Serves as the main point of contact for commissioning local authorities, liaises with key stakeholders, and ensures all governance obligations are met.
Operations
Case oversight
Keywork role